Prepared for: Eco-Shop Marketing Berhad, HR Team
Prepared by: Dr. Caroline Ang, ACIS — Founder, AI Architect, Governance Advisor
Dr. Caroline Ang, ACIS
Founder · AI Architect · Governance Advisor
AI Governance & Adoption
Designs and delivers AI adoption programmes across the region, focused on practical implementation.
M365 & Copilot Specialist
Deep expertise in Copilot deployment, prompt engineering, and Frontier agent design for HR.
Corporate & Regulatory
ACIS-qualified background in governance, compliance, and executive advisory.
Why This, Why Now
Eco-Shop is one of Malaysia's largest and fastest-growing value retailers — over 370 outlets nationwide and a workforce in the thousands. At that scale, HR teams are stretched thin across documentation, policy communication, and reporting. This programme was designed specifically for Eco-Shop's HR team — to build practical AI fluency using tools they already have, led by a trainer who has designed and delivered AI governance and adoption programmes across the region. AI is not a nice-to-have here. It is a capacity multiplier for a team supporting rapid national growth.
Practical Training, Real Impact
One day of practical AI training, built specifically around how Eco-Shop's HR team actually works. No filler. No theory for theory's sake.
Purpose-Built
Tailored to Eco-Shop HR workflows
Hands-On
Every module ends with a real exercise
Team-Embedded
Structured around a team-building day
Built On Your Own Platform
Eco-Shop runs on Microsoft 365 — so does this programme. Every module is built on tools your HR team already opens every day.
Word
Policies, letters, documentation
Excel
People analytics and HR data
PowerPoint
Executive-ready HR decks
Outlook
Sensitive communications
Teams
Collaboration and meeting support
Your Copilot Journey
This programme covers Phase 1 in full. Phases 2 and 3 are available as follow-on engagements as your team's confidence grows.
Phase 1: Copilot Foundation
Prompting across Word, Outlook, Teams & Excel, plus AI governance.
Phase 2: Advanced Productivity
Workflow automation, reusable prompt libraries, and cross-app scenarios.
Phase 3: Agents & Frontier
Custom HR agent design, automation strategy, and live demonstration.
The One-Day Learning Path
A single day. Seven building blocks. Each module ends with a hands-on exercise using real Eco-Shop HR material.
Foundations
What AI is, what Copilot does, and what it means for HR
Effective Prompt-Writing
The highest-leverage skill of the day
Productivity & Automation
Eliminate repetitive HR tasks
Professional Communications
Executive-ready reports & sensitive messaging
Data & People Analytics
HR metrics and the 9-box matrix
Responsible AI Use
Confidentiality, bias, and trust-but-verify
Personal Action Plan
Each participant leaves with a 30-day commitment
AI & Copilot Foundations for HR
Before participants can use AI well, they need a clear mental model of what it is — and what it isn't. This module builds that foundation in the context of HR work.
What AI Does
Generative AI predicts and drafts; it does not think, decide, or verify.
How Copilot Works
Copilot is embedded in M365 apps your team already uses daily.
AI as Drafting Partner
Not a decision-maker. HR judgment remains essential.
AI as Research Assistant
Fast synthesis of policies, benchmarks, and precedents.
AI as Workflow Accelerator
Reduces time on low-value tasks so HR can focus on people.
Effective Prompt-Writing for HR
The single highest-leverage skill of the day. Participants learn the anatomy of a strong prompt and immediately apply it to real HR tasks.
Role
Who is the AI acting as?
Context
What is the situation?
Audience
Who will read this?
Constraints
Tone, length, sensitivity
Format
Bullet, email, table, draft
Productivity and Automating Routine HR Tasks
Draft & Generate
Job descriptions, offer letters, onboarding packs, and policy communications — first drafts in minutes, not hours.
Automate Workflows
Interview scheduling support, reference-check summaries, and exit-interview synthesis — so the same work is never reinvented.
Standardise Output
Consistent, accurate, on-brand documentation across every HR function and outlet location.
Professional Presentations, Reports & HR Communications
HR data and policy deserve to be communicated with clarity and confidence. This module builds three core skills.
Executive-Ready Decks
Turn HR metrics and policy into clear, compelling PowerPoint presentations for senior leadership.
Structured Reporting
Frame every report as: Problem → Analysis → Recommendation for faster executive decisions.
Sensitive Messaging
Draft and refine policy change or restructuring announcements with the right tone, clarity, and empathy.
Two Lenses on HR Data: Metrics and Matrix
Most Copilot-for-HR training teaches only one lens. This programme deliberately teaches both.
HR Metrics
Treats the workforce as a measurable asset: headcount, attrition, engagement, and DEI dashboards — data that drives board-level reporting.
HR Matrix
Treats people as skills, potential, and relationships: skills matrices and 9-box grids for talent review and succession planning.
From Prompts to Agents
Instead of repeatedly prompting Copilot, HR creates agents that understand specific workflows, documents, policies, and reporting requirements.
Recruitment Agent
Screens CVs, suggests interview questions, and produces candidate recommendation reports.
HR Policy Agent
Answers employee questions from the handbook, leave guidelines, and benefits documents.
HR Reporting Agent
Answers "What is attrition by department?" or "Summarize Q2 workforce trends."
L&D Agent
Recommends training and succession actions from skills matrices and competency frameworks.
Which HR Process Should Become an Agent?
Use a Prompt When:
- The task is one-off or occasional
- The output varies each time
- You need creative or contextual judgment
Use an Agent When:
- The process repeats on a schedule or trigger
- Inputs and outputs follow a consistent pattern
- Multiple staff perform the same task independently
Agent Design Principles:
- Define the trigger (what starts it?)
- Define the inputs (what does it need?)
- Define the outputs (what does it produce?)
- Ground it in approved documents or data
Personal Action Plan: 30 Days to Real Change
The final module turns the day's learning into a personal commitment. Every participant leaves with a written, specific 30-day plan.
Week 1: Pick One Task
Identify one recurring HR task that currently takes too long. Write the first Copilot prompt for it. Test it. Refine it.
Weeks 2–3: Build a Prompt Library
Collect the 5 prompts that save the most time. Share them with one colleague. Start a team prompt library in Teams or SharePoint.
Week 4: Report Back
Measure the time saved. Identify one process that could become an agent. Bring a recommendation to your HR lead.
Responsible and Confidential AI Use in HR
HR handles the most sensitive data in the company. This module ensures every participant leaves with sound judgement — not just capability.
What Not to Enter
PII, compensation, medical, and disciplinary data — clear rules on Copilot input boundaries
Bias and Hallucination
Recognising AI errors in people decisions before they reach a manager or employee
Trust-But-Verify Checklist
A personal verification routine before any AI output is actioned or shared
Who This Is For
Talent Acquisition
Recruiters and hiring managers streamlining end-to-end hiring workflows
HR Business Partners
HRBPs accelerating reporting, communications, and stakeholder engagement
C&B and ER Teams
Compensation, benefits, and employee relations professionals handling sensitive data daily
Delivered in English, pitched at a practical foundational level, designed for a working group of 30 to 50 participants.
What Your Team Walks Away With
Modules Completed
End-to-end AI competency for HR
Data Lenses Mastered
Metrics and matrix — both taught, both applied
Live Tool Built
Office Agent use case built by HR, for HR
Day Action Plan
Each participant commits to immediate workplace application
What's Included
The Programme
One full training day (6–7 hours including breaks)
7 modules, each with a hands-on exercise
All materials customised to Eco-Shop HR workflows
Participant workbook and prompt reference card
30-day action plan template for every participant
Post-session Q&A and follow-up support (2 weeks)
Delivery Details
Format: In-person, facilitated by Dr. Caroline Ang
Group Size: 30–50 participants (HR team)
Language: English
Platform: Microsoft 365 (no additional software required)
Next Steps
Three actions to move from proposal to programme:
Confirm Headcount & Date
Finalise participant numbers and preferred date window for the combined team-building and training day
Lock the Venue
Secure a space suited to both the team-building activities and the hands-on AI training sessions
Finalise the Use Case
Confirm whether the Office Agent hands-on session is built around resume analysis or a submissions dashboard — so training reflects your real hiring workflow
AI-Powered HR: A One-Day Learning Path for Eco-Shop